INTRODUCTION
The website "www.papaxaralabous.gr" is an online commercial store selling products and services via the Internet (hereinafter referred to as "online store" or "website") created and operated by the societe anonyme under the name "ES PAPACHARALAMPOUS S.A. »(hereinafter for the sake of brevity the COMPANY), based in Livadia, Boeotia, Filonos & Roumelis and legally represented, with TIN. 999470077 and D.O.Y. Livadia.
You can contact the COMPANY through the contact form located on the main page of the online store and on the telephone line of the online store: 2261080337.
The following terms and conditions will apply to the use of the online store with the trademark PAPACHARALAMPOU ELECTRICAL STORE which is located at the electronic address www.papaxaralabous.gr. Any user who enters and trades or uses the services of the online store (hereinafter referred to as "visitor" and / or "user" or "customer" depending on whether he is limited to visiting only the store or places and orders and sells products and agrees and accepts unconditionally the following terms and conditions set forth herein as well as the terms and conditions and the disclaimer clauses contained in the sections entitled "Order Procedure", "Payment Methods" and "Refund Policy" (hereinafter referred to as hereinafter referred to as the "terms of use and operation" which you are invited to read, using the relevant links at the bottom of the main page of the store, before any transaction with the online store), without exception. If a user does not agree with these terms, procedures and policies, then he must responsibly refrain from visiting, using the website as well as from any transaction or use of the online store services.
GENERAL TERMS
Terms of use
The COMPANY reserves the right to freely modify or revise the terms and conditions of use of the online store and transactions from it, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store . Contracts through the online store are drawn up in the Greek language.
Information included in the online store
The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, takes care of the accuracy of the other information with the terms and reservations it expresses in the terms of use and operation of the online store. The COMPANY is not responsible and is not bound by entries of information or data made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence. Customers are informed that product information and specifications are available directly from suppliers. The COMPANY in case of error in the misrepresentation of this information of the suppliers, is not bound and not responsible, but undertakes, as soon as the error is identified, to take the necessary actions for the correction.
Limitation of Liability
The COMPANY in the context of its transactions from the online store pays based on good faith, every effort for the good execution of transactions. The COMPANY declares that it is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders based on the terms of use and operation of the online store, as well as from non-execution or delay in their execution, for any reason.
The COMPANY ensures the continuous, regular computer information of the availability of the products and services of the online store. Preliminarily states that due to the time required to update the system, as well as due to occasional inadvertent error, it is possible that the indication of availability of a product / service is not, despite its efforts, accurate at the time a customer checks a product / service or attempt to order. It is also possible, in products of increased demand such as products on offer, the availability to change as long as the customer keeps the product in his "basket" and before sending an order and it is accepted by the Company or also a product appears for some time (between successive system updates) available while already exhausted. Also, despite the diligence it shows, the COMPANY can not rule out the case Note that products marked "available on request" or "expected soon" or other similar wording indicating that delivery is expected from a supplier, are not ultimately delivered by our supplier for reasons of concern only to him or are delivered late. Each visitor or customer acknowledges and accepts the above assumptions and only under this condition proceeds to order or transaction. For these reasons, the COMPANY does not guarantee the absence of error or failure in the indication of the availability of products / services as it appears in the online store, but is committed, in the context of good faith, in case an order is placed and the indication of availability is for any reason inaccurate for the above reasons or changed, to inform the interested customer by proposing alternatives (longer wait for receipt of the product if he agrees, purchase of another product, cancellation of order, etc.). In this case, the COMPANY is not subject to any further obligations or responsibilities. The online store provides its content regarding products and services (eg information, names, photos, illustrations), "exactly as they are", as received by suppliers. If the COMPANY has brought to the attention of the customers the above, which are basic conditions for the transaction with the online store, it declares that it is not liable civilly or criminally for any damage (positive, special or negative, which is indicative and not restrictive, divisive and / and cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a customer or visitor of the online store or a third party due to product information, with the indication of availability, with the operation or not and / or the use of the website and / or the inability to provide services and / or products and / or information available through it and / or any unauthorized interference by third parties with product / service information and / or information available through it .
Force Majeure - Events outside the business control of the COMPANY
The COMPANY states that in the fulfillment of all the commitments undertaken based on the terms of use and operation of the online store, there may be reasonable delays or cancellations, due to conditions of force majeure or when the delay is due to an event beyond its business control. Companies, such as earthquakes, extreme weather events, pandemics (indicatively the COVID 19 pandemic, etc.), attitudes, uprisings, decisions of competent authorities that restrict the activity of those involved in the execution of orders and sales of agencies and services, cancellation of execution by order supplier of the COMPANY through no fault of the COMPANY etc. THE COMPANY will make every effort to better serve customers, but bears no responsibility for delays or temporary inability to meet its obligations for the above reasons.
Extraordinary conditions of force majeure are likely to complicate and cause delays in the ability of customers to communicate with the COMPANY by telephone or through the contact form of the online store. The COMPANY is committed even in conditions of force majeure to receive and manage customer communications in order of time priority.
Intellectual property rights
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the trademark PAPACHARALAMPOUS ELECTRIC STORE or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant brands. Their use in the online store does not provide any license or right to use them by third parties.
Personal Data - Confidentiality of Transactions
The Company is responsible for the processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation for the Protection of Personal Data (679/2016), as well as in accordance with national, EU and international law. on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as the case may be.
The Company uses the data of the visitors (Name, Surname, e-mail address, contact telephone, etc.), as long as they have been registered through the contact form of the website for communication with them.
The Company uses the data of the visitors (e-mail address) once they have been registered in the newsletter, to receive offers and newsletters of the Papacharalambos Electric Store.
The Company uses the data of the visitors (e-mail address) once the e-mail address has been registered in predefined fields of the website, to remind the incomplete purchase for products that have been added and remain in its "basket".
The Company uses the data of the visitors through the use of cookies for the improvement of the website and the adaptation of the way in which the visitors browse it and their best experience.
The Company uses the data of users (name, profession, email address, home address, landline, mobile phone, etc.) that have been registered on the Website for all the aforementioned processing purposes as well as for the execution of transactions carried out through the online store. . User and transaction information is considered confidential, as is the case with regular in-store transactions. Users when providing their data in the context of their transactions as hereafter, will be informed by the COMPANY will consent and accept the forthcoming processing of this personal data, for the needs of smooth and easy between the parties to the transaction, as well as the transmission of this information to recipients who will be specifically identified and are the employees and added of the company in the context of the processing of the contract under preparation.
The Company uses the data of the users (Name, email address) who have made a transaction through the Website, for the process of reviews and evaluations of the products. In particular, for this processing the personal data of the users are collected by an external collaborating company in order to send an e-mail after thirty (30) days to register their evaluation regarding the product supplied.
The existence of the right to information, access, deletion, objection, limitation of purpose and portability in accordance with articles 12-22 of the General Regulation of Personal Data Protection and the applicable national legislation) is also hereby announced. It is ensured that only authorized employees have access to transaction information only whenever necessary, e.g. for processing orders.
Otherwise the COMPANY undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or decision of another public authority. The personal data declared in the online store under the trademark PAPACHARALAMPOU ELECTRICAL STORE are used exclusively by it or its affiliated companies, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers.
User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics.
The Company intends not to collect personal data of minors. However, as this is not possible to be guaranteed / confirmed by the Company, any minor users of the Company's website who may provide, through it, their personal data, we consider that they have obtained the consent of their parental guardians or any guardians their.
The visitor or user of the online store is obliged not to use the online store with the trademark ELECTRIC PAPACHARALAMPOUS STORE for:
1. sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of information of any person
2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minority, etc.
3. posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements)
4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind;
5. sending, publishing, e-mailing or otherwise transmitting any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation any computer software or hardware
6. intentional or unintentional violation of applicable law or regulations
7. harassment of third parties in any way
8. collect or store personal data about other users
Links to this website.
The links that are included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts the content their.
Pricing policy
The online store may change the prices of the products at any time without prior notice to the customer (except in cases where it is committed to a specific pricing of a product / service for a certain period, such as an offer advertised for a specific period of time without the term "until stocks last"). etc). Placing a product in the "basket" of the user of the online store indicates the interest of the customer for the specific product only and does not constitute an order or purchase of the item. So the price of a product / service is likely to change freely even if the product or service has been placed in the user / customer basket. The price is finalized upon acceptance (and not just upon receipt) of the order by the COMPANY.
Dispute Resolution
We inform you that in the event of any dispute between us for the settlement of which, you will have sent us a relevant request request through the contact form of the online store but we can not reach a mutual agreement between you, you have the opportunity to contact on the Electronic Dispute Resolution platform (hereinafter ADR) via the Internet, at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show which is directly linked to the competent independent Authority "Ombudsman Consumer "(http://www.synigoroskatanaloti.gr/index.html). On this platform you can submit a request for the resolution of the dispute so that our company can then be called by the competent Authority.
We also remind you that our Company recognizes in the context of good faith the advisory nature of the decisions of the Consumer Ombudsman and any other Authority whose intervention is aimed at reconciling consumer disputes and is not committed to the enforceability of these decisions. In any case of non-conciliatory settlement of the dispute through the ADR platform, the civil courts are competent.
You can read the Consumer Code of E-Commerce as published in the Official Gazette here. (See file)
Personal data related to credit and debit cards are not collected or stored. These data are kept by the bank cooperating with our company, Eurobank, where the relevant transactions are carried out on its own secure website.
For online orders, we have implemented the SSL (Secure Sockets Layer) protocol, one of the best software for secure online shopping, which ensures the protection of your personal data, encrypting them before sending them over the Internet.
Orders are also delivered by cooperating transport companies. For this purpose, our company promotes the necessary personal information (name, shipping address and telephone) to the cooperating companies so that the delivery of the products is possible. Our company in no case rents, sells or promotes personal data to any third party. An exception is the case of requesting information from judicial or other competent authorities upon their legal request and in accordance with applicable law.
Also, within the framework of personal data protection, in the event of a request for reprinting a lost document, the request should be made from the email used during the order and the receipt of the reprinted document will be received from our store with proof of identity, for protection of the personal data it contains.
The visitor of the online store can browse it without giving personal data or other information. Will need to provide personal data only in the case of order registration.