PRODUCTS
Products
The customer is informed about the availability of the products through appropriate verbal indications. The online store includes products available and products marked "without stock". Also, the various product offers that appear in the online store are always valid until stocks are exhausted.
All customers are required to unpack and inspect the items as well as to notify the company in case of aesthetic defects within 10 days. After 10 days it is considered that the items were received in excellent condition.
Returns of products charged by the COMPANY
Return of products charged by the COMPANY can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than what was ordered by type or quantity or in case of delivery the item has damaged packaging, completely or during most of it or if the item is found to be defective. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the COMPANY. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed upon after consultation with the COMPANY, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, A. Retail, etc.) and its complete packaging. The return of the products with charge of ES PAPACHARALAMPUS SA will be carried out either by personal and means of transport of ES PAPACHARALAMPUS SA or by courier, or in the physical store maintained by ES PAPACHARALAMPUS SA with the trademark "ELECTRIC STORE OF PAPACHARALAMPUS". In case of return of the products, and provided that the products have been previously received and checked by ES PAPACHARALAMPOUS SA, the refund to the customer will be made either by canceling the debit of the credit card, which will be done under the supervision of ES PAPACHARALAMPOUS SA, or by deposit in the customer's account. In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Product returns, which are considered defective upon delivery (DeadOnArrival-DOA) at the expense of the COMPANY
In case a product / s is considered defective upon delivery (DOA), its return will be charged by the COMPANY. In this case, the return of the defective product / s can be done either by the customer himself to the store maintained by ES PAPACHARALAMPOUS SA, or by sending him / them, the COMPANY will be charged with the costs upon receipt, by means of its absolute choice and after consultation of the customer himself with the staff of the Company's Online Store. The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from the delivery to the customer for the mobile phones, and within ten (10) calendar days from the delivery to the customer for the other product categories. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg VAT, Retail, etc.) and its complete packaging. In the case of white appliances (ie, refrigerators, electric stoves, washing machines, dryers, etc.) and air conditioners, it is required to have a visit of the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the device failure, so that the product was deemed to be defective upon delivery (DOA). In case of return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the refund to the customer will be made in case of payment by credit card, with cancellation of the customer's credit card debit , which will be done under the supervision of the COMPANY and in case of payment in cash, will be done by returning his money to him by bank transfer to an account that will be notified by him.
If the customer has purchased a product that has been considered defective upon delivery (DOA), and has the right to return it at the expense of the COMPANY, according to the above specific provisions, then he can return to the COMPANY, and complementary products of this kind (for example, if a digital camera is considered defective upon delivery, the customer has the option to return the storage card he had purchased with the camera).
Product returns at the customer's expense
Return of products charged by the customer can be made in cases where the customer for any reason other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal deadline mentioned below has not expired. The return of the products can be done either by the customer himself to the physical store maintained by the COMPANY, or by sending them, the customer being charged with their shipping costs, after consultation with the staff of the Online Store of ES PAPACHARALAMPOUS A. Ε. In both cases mentioned above, the product must be in excellent condition together with all the original documents that accompanied the product (eg VAT, Retail, etc.) and complete its packaging.
In case of return of the products, and provided that the products have been previously received and checked by the COMPANY, the refund to the customer will be made in case of payment by credit card, with cancellation of the credit card charge, which will is done with the care of the COMPANY and in case of payment in cash, it will be done with the return of the money in cash or by deposit in a bank account after consultation.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other total or partial offset of this claim. against the customer.
Reduction of product value
In any case we know that the COMPANY can not accept a product that is returned due to withdrawal when its original factory packaging has been opened.
The consumer should manage each product, which he receives in the way that he would manage and examine it in a physical store, in order to ascertain its nature, characteristics and function. It is pointed out that in order to determine the nature, characteristics and function of the products you bought, you must handle and examine them in the same way that you would be allowed to do in a store and no more than that.
Therefore, the consumer may be burdened with the reduction of the value of a product, if the management he has done in it exceeds the acceptable measure, eg: Products, which are returned without packaging or with damaged packaging, but with full accompanying documents , will be subject to a reduction in the return value of up to 15%. Products, which are returned without packaging or with damaged packaging, but with complete accompanying documents and have been activated in the manner of initial installation (such as printers, machines, laptops, tablets, desktops, smartphones, cameras, televisions, accessories, such as mounts etc.), will be subject to a reduction in the return value of up to 20%. If their packaging is complete, but they have been activated, they will be able to reduce the returned value by up to 10%. Products that have used their accessories (such as 3D glasses, headphones, mounts, etc.), will be subject to a reduction in return value of up to 15%.
Withdrawal
The buyer is entitled to withdraw unreasonably within fourteen (14) working days from the date of delivery and receipt of the sold products, returning the goods in its original condition, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged to the company for sending the item to him and the cost of returning the item.
The right of withdrawal does NOT apply:
a) In cases where the products have been used. Use of a product is recommended for example: installation (eg air conditioners), commissioning (eg refrigerators, dishwashers, kitchens), registration of the product (e.g. smartphones), the placement of components (eg inks, toners, etc.) on the product.
b) In cases where the products have been manufactured according to the specifications you have set as a buyer or according to your personal requirements and personalizations or which by their nature are impossible to return by shipment. It is pointed out that the products that are personalized with the registration of the device (registration) by you after their delivery to you fall under the exemption from withdrawal h, as e.g. registration of a mobile device, etc.
c) In cases where the delivered products are carriers of audio or video or image and audio or software and have been unsealed from their packaging.
d) In cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons or for hygiene reasons (eg shavers / epilators, electric toothbrushes, kitchen utensils, etc.).
e) In cases of supply of digital content not provided on a physical medium, if the execution started with the prior explicit consent of the consumer and the confirmation by him that he loses the right of withdrawal.
Product availability
The COMPANY reserves the right to inform customers in case of subsequent unavailability of the ordered item, for the possible delivery time. In this case, if it is deemed that the delay makes the transaction unprofitable for the customer, the order can be revoked, which is done at a loss for the customer. Any other order is executed normally. The COMPANY is not committed and is not responsible in any case for the availability of the products, which are offered through the online store.
Defects - deficiencies of contracted properties
In case of a real defect or lack of contracted quality, the buyer based on the provisions of the Civil Code is entitled to request from the seller, for a period of two (2) years from the sale, alternatively a) repair of the item purchased otherwise b) replacement otherwise c in case of impossibility of replacement, proportional to the defect or the value of the missing property, reduction of the price or fee d) if he wishes, withdrawal from the sale, in which case he must return the product with all its accessories and is entitled to a refund of the price . In order for a property to be considered contracted, it must have been agreed in writing.
Safe products - Warranty terms
The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law.
The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:
Have the dealership guarantee and proof of purchase of the device.
The fixed components of the device (Serial No.) have not been altered
Do not exclude damage based on the manufacturer's warranty form.